Compassion’s Customer Service

I have been a donor to Compassion International since January 2011, and since then I have experienced nothing but great customer service. Since most of the interactions the sponsors and donors have with Compassion International are through mailers and fliers, it is crucial that the information and messages that they mail out to their consumers is both interesting and engaging, so it does not end up in the trash.

A Compassion International sponsor is responsible for one donation a month. If this donation is somehow not received or if there is an error in the system, Compassion International handles the situation both gently and professionally. Once I switched banks and forgot to change my card number on my account with Compassion. I received a letter in the mail that noted “IMPORTANT INFORMATION REGARDING YOUR ACCOUNT”, so I knew I needed to read it. Since Compassion does not overload their consumers with junk mail, they are more likely to read the important messages.

Image

While a Compassion International sponsor is only responsible for one donation a month, there are many other holidays throughout the year. Your sponsored child’s birthday and Christmas are two holidays that Compassion International will always send a special letter regarding, letting you know it is possible to send a gift and/or an extra donation. Another way Compassion lets their sponsors know they can help their child is during disasters in their child’s home town. If a drought, tsunami, or other natural disaster has occurred, Compassion will notify sponsors and let them know how they can help. This is another way Compassion utilizes the important events and avoids overloading their consumers with messages.

ImageThese examples show that by not overloading their consumers with mailers and fliers, Compassion International does a great job through their main form of communication with theirconsumer. Through this type of communication, Compassion leaves themselves room to send my favorite kind of mail: a blank, paid-postage card, that says, “It only takes 5 minutes to write to your sponsored child!”

Goodbye for now!

 

Photos from http://www.compassion.com/

Advertisements

Connecting with Hearts- In More than One Way

There are many funding models that non-profits can use, and the one they choose is very important for the success of their organization.

The funding model Compassion International uses is called the “Heartfelt Connector”.

The heartfelt connector model involves connecting with sponsors at an emotional level in order to get them to donate. According to an article by the SSI Review, before considering the heartfelt connector model, an organization should ask themselves the following questions:

645px-Love_Heart_SVG.svg

  • Have a large cross section of people already shown that they will fund causes in thisdomain?
  • Can we communicate what is compelling about our nonprofit in a simple and conciseway?
  • Does a natural avenue exist to attract and involve large numbers of volunteers?
  • Do we have, or can we develop, the in-house capabilities to attempt broad outreach in even one geographic area?

For Compassion International, all of these questions can be answered with a yes. One way Compassion International gains sponsors is through Compassion Sunday which I have discussed in a previous blog. By doing this, Compassion is reaching a large cross section of people who are clearly interested in helping others, they are able to communicate in a compelling yet concise way, being at the church acts as a natural avenue to attract volunteers and sponsors, and these people can spread the word to other geographic areas.

The first place I heard about Compassion International was in Chapel at UMHB. I believe the Heartfelt connector is the best model for Compassion International because it is the way that I was exposed to the organization, and I was immediately compelled to become a donor after hearing the testimony of another individual and the facts about the children in other countries.

Another reason the heartfelt connector is important for Compassion International is because giving to this organization is not a one-time donation. Although you may set-up your direct deposit once, there are many times throughout the year that Compassion will send “emotionally” engaging mailers to their sponsors encouraging them to give extra to their sponsored child, such as during the holidays or around their sponsored child’s birthday.

Due to these reasons, I cannot see Compassion International using another funding model that would be more successful than the heartfelt connector.

Goodbye for now!

 

Heart Image

Building Leaders

Compassion International is not just a charity that helps children in poverty survive.

As I have written about in previous blogs, Compassion International is a charity that provides impoverished children with the necessities they need to survive and then encourages them spiritually and mentally so they can continue on to thrive as human beings. Compassion International also allows their monetary sponsors to benefit from the programs they support by offering free communication to and from their sponsored children and encouraging prayer in their relationship.

While all of these things make Compassion International both different than their competitors and a charity that I am happy to support, their programs are also a reason Compassion International has been voted in the top 1% of all charities for financial integrity for the past 12 years.

Image

Compassion International offers “A Lifetime of Compassion” for it’s sponsored children, and the program that I am most excited for my sponsored child, Vaati, to participate in is the LeadershipDevelopment Program.

This is a way for people to sponsor current students that came from poverty situations. This program is not only a way to help young adults succeed at gaining higher education, but it is also a way to help break the cycle of poverty. These people may be the first in their families to graduate college and obtain a job, which would create a new standard of living for their future family.

Image

Because of programs like this, Compassion International is not limited to age groups under the age of 18. Compassion International is not just concerned with helping children until they are “adults”. With programs like these, sponsors can help their sponsored children continue to thrive into their adulthood. Rather than “surviving” until adulthood just to fall back into a poverty life cycle, the Leadership Development Program allows sponsors to help their sponsored children become successful adults.

Goodbye for Now!

Photos from Compassion International Leadership Development Page

Sponsoring Children in Jesus’ Name

tell-him-about-jesus-compassion-international-bannerFor the next 10 weeks, I will be doing a series of blog posts over Compassion International. I chose this nonprofit organization because I firmly believe in their mission and I am constantly amazed at what they do for their sponsors.

MISSION STATEMENT: “In response to the Great Commission, Compassion International exists as an advocate for children, to release them from their spiritual, economic, social, and physical poverty and enable them to become responsible and fulfilled Christian adults.”

Compassion International is an organization that reaches out for donors to become sponsors of children all over the world in order to break the cycle of poverty. Compassion International states,

“In a world where more than a billion children live on less than U.S.$2 per day, connecting one child with one sponsor is the most strategic way to end child poverty.”

Sponsoring a child includes almost all the basic necessities of life, such as:

  • Ongoing Christian training
  • Educational opportunities
  • Treatment and training to maintain child health
  • Development of self-confidence and social skills
  • Key life skills and vocational programs

Also, Compassion International pays for postage for you to write monthly letters to your sponsored child- and if you wish to write more than just one, you can always send one to a translator through email.

Screen shot 2013-09-18 at 1.12.29 AM

Compassion International is doing amazing things for children all over the world, and the fact that $38 a month is enough to keep a child healthy and happy made it an easy decision for me to become a sponsor back in January of 2011.

My sponsored child, Vaati Munyoki, lives in Kenya. She enjoys jumprope, nursery schooland math, and her favorite thing to eat is rice and beans- these are all things she tells me in her letters. But what touches my heart the most when I get a letter from Vaati is how adamantly she tells me she prays for me each day. Vaati is only 10 years old, but she is a huge inspiration to my prayer life.

While I know Compassion International is making a huge difference for these children all over the world and building them up for the Lord, I can also personally attest that Compassion International is making a difference their sponsors.

Goodbye for Now!

 

First Photo By compassionbloggers.com

Second Photo by www.compassion.com/default.htm